Privacy Policy

Last Updated: 1/8/24

Introduction

The privacy of your data—and it is your data, not ours!—is a big deal to us. Agent Wire is committed to protecting the privacy of our users. We promise we never sell your data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our service.

Information Collection

- Personal Information: We collect personal information such as your name, email address, and contact details when you register for an account.
- Usage Data: We gather data on how our service is accessed and used, which may include information like your computer's Internet Protocol address, browser type, browser version, and the pages of our service that you visit.

Use of Information

The information we collect is used for the following purposes:
- To provide and maintain our service.
- To notify you about changes to our service.
- To provide customer support and respond to your queries.
- To monitor the usage of our service.

Identity and access

When you sign up for an Agent Wire product or service, we ask for identifying information such as your name, email address, and maybe a company name. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products. We'll never sell your personal information to third parties, and we won't use your name or company in marketing statements without your permission either.

Billing information

If you pay for an Agent Wire product or service, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn’t hit 37signals servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.

General Geolocation data

For most of our products, we log the full IP address used to sign up a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.

Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active.

Sharing of Information

- Third Parties: We may employ third-party companies and individuals to facilitate our service. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

Security of Data

The security of your data is important to us. We strive to use commercially acceptable means and best practices to protect your personal information.

Children's Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support [at] agentwire [dot] com.

Adapted from the Basecamp open-source policies / CC BY 4.0